Support

Contact

Business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays.

What this channel covers

• Problems linking NexTrade360 to ChatGPT.
• Connection errors that display a NexTrade360 reference or correlation ID.
• Guidance for disconnecting the integration.

For exchange sign-in, permissions, records, data corrections, or general exchange operations, contact the selected exchange or your exchange administrator. For ChatGPT account, subscription, interface, or availability questions, contact OpenAI through its support channels.

What to include

To help us identify a connection issue, provide only:

• the selected exchange name;
• the approximate date, time, and time zone of the issue;
• a NexTrade360 reference or correlation ID, if displayed; and
• a short description of what happened.

Do not send passwords, one-time codes, access or refresh tokens, OAuth authorization codes, MFA information, raw tool inputs or results, or screenshots and exports containing personal or business data.

Disconnecting

Remove or disconnect NexTrade360 through the connected-app controls in ChatGPT. You may also revoke the authorization at the selected exchange or ask your exchange administrator for help. Privacy requests are handled under the NexTrade360 privacy policy.